I was trying to find a way of letting you know how shockingly bad your support is but a quick scan of the forum should have already told you that. For my one and only experience of using support (couldn't get my email working on O365) and had to deal with a Helpdesk operator that knew less than a 5 year old. It wasn't fixed and I had no confidence Go Daddy would be able to do that. So I deleted my email account and restarted it all and hey presto its been working fine for about 4 weeks. Yesterday (4 weeks later and I'm trying to run a business) I get an email from Go Daddy support telling me that they fixed it! Really?
My concern is that I have no confidence that this will stand me in good stead should I have something a bit more tricky to resolve so will look at my future options
Solved! Go to Solution.
I understand you may have had a frustrating experience. I've had a few myself over my years with GoDaddy. Some of the support agents are more knowledgeable than others but that's a rarity. That being said, I've worked with quite a few hosting companies and GoDaddy's support is one of the best.
I know it seems like a lot of people have huge problems with GoDaddy but here's something a lot of people seem to forget: GoDaddy has millions of customers and less than 1% ever have to seek support for their products.
I've been a customer now for over a decade. I liked it so much I worked for them for a while. I'd 100% work there again if there was a position that fit my skill set. As it is, I can say without a doubt that GoDaddy has been willing to help and work with me on any issues I had with their platforms with very little issue most of the time.
I wouldn't be so quick to change hosts but it is your business and you have to do what is right for you.
Once your issue is resolved,
please be sure to come back and click accept for the solution
Hey @barrythurston. Thanks for sharing your experience. I'm sorry it left you feeling like you couldn't trust us. We definitely don't want that! I'm not sure what happened, but my guess would be that there was something wrong with the account that had to be escalated to Microsoft. That's the only thing that I can think of that would take that long to get a response back. The objective in doing so would have been to avoid having to have you delete and set up the account again, but I can definitely understand why you'd choose to go the route you did. I'm glad you were able to get it working in the end.
@barrythurston - I updated the thread title to be more descriptive of the issue you expressed in the post. This is to help the Community function smoothly and reduce confusion.
I understand what you're saying and we appreciate your feedback.