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Nobody knows how to transfer .com.BR Domains

This is insane, GoDaddy offers .com.br domains and Trustee services but nobody has any idea how to accomplish a transfer from my existing Registrar/Trustee service over to GoDaddy's.

 

They tell me to just follow this page: https://www.godaddy.com/help/transfers-updating-service-

providers-and-account-changes-for-br-domains-27301

 

The whole document starts out at "You do not need to take any action if you opted for our Trustee service". Then it goes on to changing service providers.

And since I currently have a Trustee Service they ARE the shown as the domain owner, so I would assume I need to change the owner to GoDaddy's Trustee Service. However I can't get a straight answer from anyone.

The last guy tried to tell me with no Briazillian Tax-ID I can't transfer them, I tried to explain that was the purpose of the GoDaddy trustee service.

 

I've gotten 6 varied answers from 6 people on how to proceed.

 

Is anyone on here from GoDaddy that is actually 100% sure on this process???

GoDaddy went to the trouble of setting up a trustee service somebody must know how to use it when transferring a domain.....

 

My biggest problem is the document ends with "Enter the CNPJ/CPF ID of the new owner."

GoDaddy's Trustee Service should be the new owner so how the hell should I know the CNPJ for GoDaddy, and they don't even know what it is so far.

 

I can understand they probably don't get many of these but if you want to offer a service you need to have some idea how it works.  I'm not a hater I have alot of domains, certificates and a VPS. But GoDaddy is pi***ng me of on this one.

 

I even tried chatting with GoDaddy Brazil for guidance, she was very nice but said company policy is I have to chat with US reps. The same reps that can't help me!

 

Any help is appreciated, especially from GoDaddy......

 

-Kenny

4 REPLIES 4
Moderator
Moderator

Re: Nobody knows how to transfer .com.BR Domains

Hi @Tii_Admin

 

Sorry to hear you're having problems with this. The .BR registry has very specific compliance rules that can be difficult to navigate. We have a CCTLD (country-code) team that can help the agent you speak to, in order to answer your questions. Please call our customer support at the hours below so they can contact that department with you and help get you through the transfer process. Mon – Fri 7:00 a.m to 5:00 p.m PST (GMT-7). 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Re: Nobody knows how to transfer .com.BR Domains/?isc=gdcommment

I've called several times which included asking for any specialists in this area and for out through to nobody.
Moderator
Moderator

Re: Nobody knows how to transfer .com.BR Domains/?isc=gdcommment

Hi @Tii_Admin,

 

You'll need to use the information we provided in the last reply, calling during the hours specified. You can then ask the agents to contact that CCTLD team to assist you both while on the phone. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support
Solution

Re: Nobody knows how to transfer .com.BR Domains

It would certainly be easier if someone was conferences in or actually got one the phone with me on that team. Instead of having a guy in the middle relaying messages. We'll see what they come up with this time. Finally after the 5th call I was put on hold and someone came back with the proper information. For anyone struggling with this in the future, first my logic was correct the new owner needs to be changed to the CNPJ of GoDaddy's trustee service. So the process is GoDaddy sends the current trustee service CNPJ directly using the email address on the domain.