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    Online store issues

    We’ve been using gd online store ecommerce website for 6 month now, and it looks like a ferrari without windshields and no spareparts, we will be dumping that service and migrate to a leading competitor for the same price we pay soon.
    The tipping issue was a random ssl problem where our site fails to open from the first time on most requests, it seems the ssl connection tunnel does not get established and it gets dropped giving an error to the end user that there is no website or website down, and thus leaving us with thousands of dollars of unearned revenue.. the support team are useless and all they think of is upselling..and they still call them award winning.. it should be 1999 award winners..
    Goodbye Godaddy, your time is coming to an end it seems , a bad reputation is hard to reverse.
    8 REPLIES 8
    Helper V
    Helper V

    Re: Online store issues

    @TheCryptoShop,

     

    Sorry to hear that you're having a few technical issues...

    Are you working on GoCentral online store?, or WordPress online store...

    Please provide your website URL to investigate...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA

    Re: Online store issues

    Helper V
    Helper V

    Re: Online store issues

    @TheCryptoShop,

     

    I'm not able to find any issues with your website...

    The website SSL is working properly!, and HTTP to HTTPS redirection is perfect...

    The DNS records are configured properly...

    The website landing page time good...

    Are you having any issues apart from this?...

    Looking forward to hear from you...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA

    Re: Online store issues

    This is the issue, it seems to be ok now however I suspect that the web servers responses are failing at peak times, this can be troubleshooted only on the webservers afaik... 

    Helper V
    Helper V

    Re: Online store issues

    @TheCryptoShop,

     

    Are you using Deluxe or Business plan?...

    If your website is a High-Traffic website!, Please consider upgrading your resources...

    High-Traffic websites require more CPU, RAM, and entry processes...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA

    Re: Online store issues

    Hi
    What resources? We have an ecommerce website business plan
    Helper V
    Helper V

    Re: Online store issues

    @TheCryptoShop,

     

    Thought you were using Managed WordPres or cPanel, sorry...

    The GoCentral e-commerce plan is awesome!, very robust infrastructure...

    http://www.webpagetest.org

    Test your website and get a report to identify any issues...

    Call GoDaddy support team with that report...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA

    Re: Online store issues

    Not that robust alas, we are still facing site unreachable randomly on first SSL hit , this is a common issue when the SSL tunnel is not established between the client and the server.. they either have load on the servers or have capped ssl connections.. if the administrators check the logs on the servers they can see that they have issues with SSL connectivity.. and this is driving our support crazy as we have to tell customers to simply refresh the browser or try again and it should work when customers call.. it is affecting our brand perception and is one of the main reasons why we are looking to move elsewhere..