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Can't SSH into my website

Hi, I'm trying to run a python script for my online game I'm testing but I can't seem to login even though I was using the correct login info. I kept receiving the message "Access Denied" I'm guessing the login I'm supposed to be using it the one for cPanel and not for the GoDaddy website, but even when trying that password I can't even access the cPanel online. I'm not sure what the issue is. Either way I have been locked out of SSH now it seems and can't seem to regain access as I have no way to contact support.

 

Any suggestions on how I can run this python code?

Thanks.

3 REPLIES 3
Helper VI

Hello @SligStorm

 

Your ssh credentials are different depending on your hosting plan, as you can find out here: https://uk.godaddy.com/help/connect-to-your-server-or-shared-hosting-account-with-ssh-4943

For cPanel plans you have to use your FTP user/pass.

 

Good luck.

🙂

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

How do I solve the problem with my ip being blocked from SSH though? I can't contact support on the phone. Is there an email I can contact?

 

Thanks.

Hello @SligStorm

 

Go to cPanel, click on "IP Blocker" and search to see if your IP is present there. If it is there, just click on "Delete".

 

If it's not you will have to contact a support representative. There is no email available but Live chat team is on Mon-Fri at 5AM - 6PM Arizona time UTC-7 and phone support is on 24/7 here https://uk.godaddy.com/contact-us.aspx

 

Good luck.

🙂

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.