Are there anybody else experiencing incomplete Access Logs? I contact support and they look into and fix, but a few days later back to the same problem. Appears to be a low priority issue. I wish they had email support.
Is this what you mean ? in the Web Builder Visitor Stats ?
Other services such as Google Ads and Google Analytics are showing web page accesses, but these accesses do not show in our Access Logs. It is very difficult to audit these other services, This just began May 1st, GoDaddy support when I call seems to do a resolution but only lasts a few days. I am tired of having to call, it appears to be a server update causing the problem as they do a temporary fix only later to be wiped out by another update. If they are using third party software, they need to bring this to their attention.
One other thing to note is that it is possible for there to be difficulties with servers not collecting statistics. However, when this happens, it's almost always NO statistics being recorded at all. If that happens, you'll want to have our care team take a closer look.
We appreciate your response, but this problem started May 1st and has
nothing to do with AWstats as that was discontinued many years ago by
GoDaddy. Problem appears to be a parsing issue taking the server daily log
and composing the text based equivalent that we get. GoDaddy appears at
times to fix the problem, but only temporary. Log files do not seem to be
a priority, as they find not to many people actual look at them, which we
found at a time when we were not receiving the files for a bit, GoDaddy
found we were not the only ones having the problem and we were the only one
@BusyTraveler To clarify, I wasn't suggesting the issue was with AWstats, only that server statistics are often different than Google Analytics statistics, and that could easily explain any variance you're seeing. I'm not sure what issue your account had before, but my guess would be that you were completely missing statistics for a given timeframe rather than statistics not parsing correctly somehow. However, if you have evidence of that, feel free to provide it and I can pass that information on to our product team.