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Not able to create account for workspace email.

Not able to create account for workspace email.

I have hosting + domain on godaddy. I am not able to create account for workspace email. every time create fails with "No Account type checkbox have been selected"

I do not find any checkbox on form for account type. there are 3 disabled check boxes for email, calendar and files, which are anyway disabled.

What to do?

1 ACCEPTED SOLUTION
Employee

If you recently opened an account with us, it may be that your Workspace Email Plan is actually a Forwarding Email Plan, which only allow you to create an email forward.

 

If you look in your account at your Workspace Email Plan

(screenshot below)

WorkspaceEmail-emailfowarding.png

If it says email forwarding, then you would need to purchase an actual email plan or use the address as a forward.

 

I hope this helps!

View solution in original post

3 REPLIES 3
Employee

If you recently opened an account with us, it may be that your Workspace Email Plan is actually a Forwarding Email Plan, which only allow you to create an email forward.

 

If you look in your account at your Workspace Email Plan

(screenshot below)

WorkspaceEmail-emailfowarding.png

If it says email forwarding, then you would need to purchase an actual email plan or use the address as a forward.

 

I hope this helps!

View solution in original post

im having the same problem but when i check in my products it says work space email. i purchased the business plus plan and a domain. 

Thanks. This info helped me.