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Website Backup FTP Issue

Hi,

 

I have purchased Website Backups with my hosting, however i'm having problems where all of the backups are failing. The initial error message I get is:

 

ERROR: Unable to connect to FTP server (incorrect user or pass)

 

So i've then ensured that the Username and Password are correct (which they were anyway), but when I try to save the new details I get the below error:

 

Unable to connect to FTP server (timeout). Could you please double check if FTP Hostname is correct?

 

Any ideas?

 

Cheers

Chris