Could you rename folder to disable plugins and active my theme?

[jordi772]

Hello

I need urgent support to rename folder to disable plugins and active my theme. My site is down now and my support team are working on it. There is no instant chat support available and phone service takes for ever to get someone answer the support.  My email: heidijardi@gmail.com

I am waiting for you instruction and reply asap, please. Chat has beeb busy now 2 days!!!!

[JesseW · Accepted solution]

Hi @jordi772.  Thanks for being part of GoDaddy Community! Please keep in mind that this is a community forum rather than a support form. Users here do not have access to internal GoDaddy systems and generally aren't able to assist with account specific issues.

You should be able to rename folders for your own account by using SFTP. For information on troubleshooting theme issues, you can also see this article.