We are end users like you and cannot address account specific issues like this. I have been running Managed WordPress for about 2-3 years now and to the best of my knowledge you always needed the Ultimate package to get the free SSL with it.
GoDaddy does not have email support - you would need to either chat or speak with them on the phone.
Hope this helps
Once your issue is resolved,
please be sure to come back and click accept for the solution
Hi @gl_nidhi. Sorry you're experiencing some disappointment. At this time, we only offer free SSL Certificates on our Ultimate and above plans. Feel free to share your screenshots of the page as well as the full page URL, and I'd be happy to take a closer look at what happened.
Thanks for your kind response.
I've attached the screenshots I took at the time of purchase. Kindly explain "auto-installed SSL certificate" mentioned under Basic wordpress hosting plan.