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    Sudden Fatal error on my site!

    I am using managed wordpress and suddenly an error occured. I didn't made any changes on my site. I already tried disabling all my plugins but still didn't worked. Below is the error. I guess this has something to do with managed wordpress automatic updates?

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas01_data01/26/2892626/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

     

    Anyone experiencing the same?

    23 REPLIES 23
    New

    Same error on my site:

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/a2pnexwpnas04_data02/62/3408262/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

    Same here!

     


    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas09_data03/09/2665509/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

    Same here..

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas02_data01/92/3157092/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

     ...
     
    Still no support

    Same here too, does anyone know how to solve it?

    I can not access the wp-admin too

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/n3pnexwpnas02_data03/91/3111991/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

    Same issue with my site too. Any Fix?

     

    The support is disconnecting the calls after listening to the error

    Same issue here on two websites. Has anyone found a solution?

     

    “Fatal Error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas03_data03/03/3758203/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5 ”.

    New

    Same here!

    I had the same issue so called Go Daddy support. It was a known issue related to updates being pushed out by their developers. It was a very quick fix and my site is working again now.

    thanks to the comments here and figuring out it was a plugin update I rolled back my site to a backup from yesterday and it works fine now, thanks everyone.

    This seems to be happening a lot now.

     

    Simply log in to your godaddy host settings.  Go to manage hosting. Last update, goto files and database, and roll back the update to one or two days ago.

     

    It is working for me now. This is a huge problem for any downtime.

    @CG and @Gabe can you please let us know what happened here and what is being done to prevent things like this in the future. Logging in to each one of my customer accounts and restoring their sites is not going to work. It would really go a long way if these issues were brought to our attention so we could be prepared to handle them rather than finding out in a round about way and with support blowing everyone off.

    Product Team

    Thanks for the head up folks, working on a fix for this now.

     

    Thanks,

    Gabe

     

    Same error:

     

    Fatal error: Call to undefined function WPaaS\Admin\get_user_locale() in /home/content/p3pnexwpnas02_data01/56/2697756/html/wp-content/mu-plugins/gd-system-plugin/includes/admin/class-walkme.php on line 103

     

    Is there a way to disable the GoDaddy integration? This is frustrating.

    Community Manager

    Reply from @Gabe:

     

    Hey folks, an update: This is a very odd big affecting a small subset of sites, so you're the chosen few. Sorry for the headache, we've found the issue.

     

    The fix is rolling out now. Many sites should already be fixed. It'll take a couple more hours for the fix to complete rollout across all data centers.

    Following this rollout we'll also finish rolling out a patch that'll improve load times in the wp-admin (many of you may already have this).

    Thanks,
    Gabe

    RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

    I'm having the same issue and it's not fixed yet.

     

    Here's a quick fix, just rename the "mu-plugins" folder to "mu-plugins.test" This works for my site.

    Same issue here !!

    Same issue on my site. Beyond frustrating that the site has been down for over a day because of a change GoDaddy made. I thought "Managed WordPress" was supposed to alleviate the problems with managing the backend of your own site.

    We are still having issues with the error and IE. Any new updates?

    Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas04_data01/04/2919604/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5