• GoDaddy Community
  • Managed WordPress Hosting
  • Managed WordPress Hosting

    Showing results for 
    Search instead for 
    Did you mean: 
    Go to solution

    jetpack update 7.4.1 problem

    Good day, I updated jetpack to version 7.4.1. The update was unsuccessful and crashed my website. Managed to restore and now trying to uninstall jetpack but get the following message: 


    Plugin could not be activated because it triggered a fatal error.


    Warning: require_once(/home/content/n3pewpnaspod01_data06/70/3016870/html/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /home/content/n3pewpnaspod01_data06/70/3016870/html/wp-content/plugins/jetpack/class.jetpack.php on line 25

    1 REPLY 1
    Super User III
    Super User III

    Re: jetpack update 7.4.1 problem



    That's a php error. It's basically saying something is wrong with the coding of the plugin and it's not compatible with your setup. You basically have three choices in this instance.

    1. Contact the plugin maker and see if they can provide you a correction.
    2. Contact GoDaddy and use the WordPress Premium Support option to have a dev look at it and correct it.
    3. Hire a freelance developer to take a look.


    Best Regards,


    Check out my site! | My Garage Articles | Portfolio/Resume

    * Please note that I offer free advice on this forum. I DO NOT PROVIDE ANSWERS VIA PM. If you would like personalized help, you can see my pricing on my services page. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Get Better Support on the Community Boards!

    Etiquette When Asking for Help from the Community