hi everyone, my .com domain is about to renew in 29 days but i want to cancel it. now i need to unlock it first but when i go into advanced settings and try to find the edit toggle it is not there. how shall i unlock it? hope someone can help.
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Thanks for posting. If you want to delete the domain it should not require you to unlock it, you can delete a domain following these steps. But if you are trying to transfer the domain to a different registrar you will need to unlock it, you can see the full steps for transferring a domain here. Hope that helps!
Hello and thanks for your reply. When I follow the steps in the article "Delete products in my GoDaddy account" once I click on cancel renewal I get a pop up saying "This product can't be cancelled at this time please contact customer service".
What shall I do? I can't stop auto renewal. Thank you.
It sounds like you may have Protected Registration. That would need to be removed before the domain can be canceled.
It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account. Here is how to enable 2-step verification.
The Protected Registration would need to be removed before the domain can be unlocked.
@picantoIt does protect the registration from purchase. First go thru the set-up and then you'll be able to cancel the product.