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Unable to add payee account

Hello, 

i'm unable to use payee, every time clicking on payee nickname to edit, this error shows up !

 

download (2).png

 

 

 

7 REPLIES 7
New

Re: Unable to add payee account

Anyone?

Moderator
Moderator

Re: Unable to add payee account

If possible, try completing the payee process from a different browser to see if it allows you to complete it without any errors.  If you get the same error across multiple browsers, please reach out to our live support teams so we can run some real time connection tests with you.  Thanks!

 

MPC

New

Re: Unable to add payee account

Thanks for respond, tried another browsers but the same error page .

I will do that .

New

Re: Unable to add payee account

Hello again, it seems that i can't reach the live support by telephone, any other ways to reach them ?

and about problem, i even tried another laptop, but the same error

maybe it's something with my account not the browser or the device 

Moderator
Moderator
Solution

Re: Unable to add payee account

Hello @rulman, we do offer a live chat option as an alternative to calling in.  Chat can be accessed by clicking on the "Product Support" link at the bottom of our United States homepage. The hours of operation for chat are Monday through Friday from 5AM to 6PM (Arizona, USA time zone). Chat is available at the time of this message.

 

MPC

Solution

Re: Unable to add payee account

I had faced same problem. But when I tried with browser FIREFOX problem solved.

Community Manager
Community Manager

Re: Unable to add payee account

Thanks @nurulazim for sharing this tip! Hopefully it'll help someone else in the community who many be having the same issue. 

Rachel