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Zone import will not update records

We are very disappointed with GoDaddy support team's answer to our query.


And we have never expected GoDaddy to give this kind of irrelevant answer to our query.


We have asked to help us to modify/delete our existing CNAME and TXT records.


And after more than 30 hours they are replying that Importing zone files will only import new records, it will not replace or delete old records.


So that is the solution to modify/delete our existing CNAME and TXT records.


Please don’t take another 72hours to replay the same.


As are chasing for this from more than 3-4 days and we are just running around GoDaddy’s award wining support team.


Hi @uaplit,


Welcome to the Community!


If you need to clean up your records by changing or deleting the zone files, they are all available in one area and fairly easy to edit. Please see if these instructions will help you in the task. They're pretty comprehensive and will detail all types of records on your domain(s). 



TLH - GoDaddy | Community Moderator
Supporting you at

I don't understand what GoDaddy support team doesn't understand our actual problem.


The problem is we have added more than 800 DNS entries which includes A records, CNAME, TXT, etc. 


And there is limitation on GoDaddy that we cannot view and edit more than 50 Pages and due to which support team have recommended to use DNS zone file export and import option.


So we have used that same, it is showing that file has imported successfully but no any changes reflect.


I am trying to get solution for this from more than 8-10 days, but GoDaddy support is sending round and round answers and when we call to support it seems there are no capable team is there because they keep our call on hold for more than 5 to 10 minutes after every 30 second talk.


How come you people can claim that you have award wining support team ?????


This is the worst support team we have ever seen for any portal.


We have registered more than 30 - 40 domains with GoDaddy and due to worst support system we are forced to transfer all the domains to different service provider.




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