Hi, in order to better manage my domains I decided to transfer them to one godaddy accpunt which was easy to accomplish. Unfortunately I didn't realise my workspace email would not be transferred over.
I decided to transfer the domain back to my other godaddy account in the hopes that it will be fixed or I would be able to setup workspace email again but unfortunately I am unable to do this.
Please could someone advise on how to go about resolving this? Had I known my email would be affected I wouldn't have transferred from one godaddy account to another godaddy account.
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This is an issue that you will have to call GoDaddy support for and perhaps they will have a restore option (there maybe a fee)
For your information and others - when you transfer a domain between accounts it does cancel any add-ons / services associated with that domain as per the pop-up/alert - so just a note to double check.
If you have multiple GoDaddy accounts and want to "merge" them together - this is something GoDaddy support can do and then all the items do transfer as the accounts are merge not just moved from one to the other
Once your issue is resolved,
please be sure to come back and click accept for the solution
I did call customer services and was informed that since it was a free product it can't be restored. I am gutted as the email is setup for use with banking services and appointment reminders from hospital.
I did ask to speak with a supervisor to see if as a goodwill gesture it could be restored as it was a transfer from one account to another with godaddy . I was told the supervisor is in a meeting a call back could b e arranged which I agreed to.
I receive d a call with the same person I spoke with posing as a supervisor which is absurd, I have been a godaddy customer ever since my domains were transferred over to godaddy as previous provider lost icann accredidation and decided to shutdown.
I am going to look into other domain providers and take my domains with me once I find a company I am comfortable with.
If a Workspace Email is cancelled in the account and re-created within a few days, the account should auto-restore. However, since your email plan was free (and a free plan no longer available), you can simply purchase a new Workspace Email plan and create an address using the same name. These plans are not available online, but can be purchased through a customer support agent.
The previous suggestion to merge the accounts is a great option for you to keep your products together and manageable from one account. Our support team can do that for you, too.
I appreciate your help but I have found a free email provider with whom I have setup my domain with to receive emails. I am an individual and the basic free package was good enough for me.
After searching the web I came across many negative reviews about buying hosting with godaddy if in the future I do need an upgraded email package I certainly won't be buying from godaddy.
I know my doing business else where won't affect godaddy but I am of the opinion it's godaddy's fault for not making it clear when a transfer is done between accounts actives services will be discontinued. I did not cancel my email it's no good trying to point the finger at me.
Thanks for your suggestion but no thanks.