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    LynMarie
    New
    ‎08-13-2019 06:39 AM

    Prepaid Email Account

    The fact that you cancel an email account for a prior employee and still have TWO YEARS of prepaid email for that account, and they just KEEP your $$$ - is ridiculous - it's theft!!  We will be researching other providers as paying a 3 year advance fee and then getting NO refund when you haven't used it all - is a rip off

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    1 ACCEPTED SOLUTION

    Accepted Solutions
    MrVapor
    Super User I
    Super User I
    ‎08-13-2019 07:10 AM
    Solution

    Re: Prepaid Email Account

    @LynMarie 

     

    While I understand your frustration, the details of refunds are quite clear with GoDaddy.

     

    For most products, if you have an annual based subscription, you have 30 days to request a refund. For monthly subscriptions, you typically have 48 hours.This isn't an unusual refund policy at all and most companies follow something similar.



    I am a GoDaddy End User - Just Like You
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    1 REPLY 1
    MrVapor
    Super User I
    Super User I
    ‎08-13-2019 07:10 AM
    Solution

    Re: Prepaid Email Account

    @LynMarie 

     

    While I understand your frustration, the details of refunds are quite clear with GoDaddy.

     

    For most products, if you have an annual based subscription, you have 30 days to request a refund. For monthly subscriptions, you typically have 48 hours.This isn't an unusual refund policy at all and most companies follow something similar.



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    View solution in original post

    Reply

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