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Webmail not working for cpanel email

Hello

 

My webmail (webmail.domain.com or domain.com/webmail) is not working anymore.

 

I am using gocentral for hosting my website and cpanel for emails. I had all the required dns records created. The webmail was working fine earlier but suddenly stopped working on giving a 404 error when I try accessing webmail.domain.com or domain.com/webmail

 

Any suggestion on how to fix the issue.

 

Below is my dns records.

 

A Records
@ 3600 IN A 166.62.11.19
@ 600 IN A GoCentral Published Site
admin 3600 IN A 166.62.11.19
mail 3600 IN A 166.62.11.19

CNAME Records
autoconfig 3600 IN CNAME @
autoconfig.admin 3600 IN CNAME @
autodiscover 3600 IN CNAME @
autodiscover.admin 3600 IN CNAME @
cpanel 3600 IN CNAME @
ftp 3600 IN CNAME @
webdisk 3600 IN CNAME @
webdisk.admin 3600 IN CNAME @
webmail 3600 IN CNAME mail.mydomain.com (edited my domain name as per community policy)
whm 3600 IN CNAME @
www 3600 IN CNAME @
www.admin 3600 IN CNAME @
_domainconnect 3600 IN CNAME _domainconnect.gd.domaincontrol.com.

; MX Records
@ 3600 IN MX 0 mail.mydomain.com (edited my domain name as per community policy)

; TXT Records
@ 3600 IN TXT "spf1 include:secureserver.net -all"
admin 3600 IN TXT "spf1 include:secureserver.net -all"

; SRV Records
_autodiscover._tcp.@ 3600 IN SRV 0 0 443 cpanelemaildiscovery.cpanel.net.
_autodiscover._tcp.admin 3600 IN SRV 0 0 443 cpanelemaildiscovery.cpanel.net.

; AAAA Records

; CAA Records

; NS Records
@ 3600 IN NS ns47.domaincontrol.com.
@ 3600 IN NS ns48.domaincontrol.com.

 

2 REPLIES 2
Super User III
Super User III
Solution

Re: Webmail not working for cpanel email

@arp_prabhu 

 

The issue is your 2 primary A @ records  - You should only have the GoCentral one - and then you need add an A record for mail pointed to your cpanel server

 

Then you can use mail.domain.com/webmail to get to cpanel



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Re: Webmail not working for cpanel email


@PL281 wrote:

@arp_prabhu 

 

The issue is your 2 primary A @ records  - You should only have the GoCentral one - and then you need add an A record for mail pointed to your cpanel server

 

Then you can use mail.domain.com/webmail to get to cpanel



Thank you... it worked now.