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storage shows full on my phone. It isnt and shows 4% on laptop?

My godaddt email show full on my Iphone 6S, but only 4% full on my Ipad and laptop??? I am having emails rejected that are sent to me, showing my mailbox is full. It isn't. Any suggestions?

6 REPLIES 6
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Helper II

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

Hi @tjs3,

 

You may check your inbox storage by logging in your account thru GoDaddy Webmail.

Below is the link.

https://sso.godaddy.com/?app=email&realm=pass&path=%2Fwebmail.php

New

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

Checked it per link and showed 4% used. Not really sure how that is as no e-mails were present in any folder.

 

 But on my IPhone my godaddy email shows 100% full with nothing in any of the folders?

Helper II

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

Hi @tjs3

 

Have you checked in spam or junk folder?

New

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

all folders are empty.

New

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

Called customer service this morning and they did diagnostics and really didn't see any issues. All my platforms seem to be right at the present time. The inconsistencies are a concern. The rep was helpful but didn't seem real up on my concerns. They just try to sell more stuff.

Helper II

Re: storage shows full on my phone. It isnt and shows 4% on laptop?

Hi @tjs3,

 

Maybe you can do some troubleshooting by sending test email to your email using other mail platform.

I.E. Google, Yahoo, etc..

Check if you can receive your test email.