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Server Error - PleskUtilException - web down - can not login to ftp

Hi,
My plesk hosting is down. I tried to call tech support 2 times but they keep saying waiting for two hours. but it took 3 days already. They can not do anything to solve this.
I can not login to ftp too.

Server Error

500 - PleskUtilException
Site somesite.com doesn't exist at (WebServerMap::get line 187) at getDirectoryInfo(somesite.com, )(WebServerAdapter::getDirectoryInfo line 2142) at getDirectories(somesite.com, )(WebServerAdapter::getDirectories line 2183) at execute console command --list-wdirs(vconsoleapp::start line 93) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin64\websrvmng" --list-wdirs "--vhost-name=somesite.com" "--wdir-name=/"(vconsoleapp::run line 110) (Error code 1)

i dont know what wrong with this and can not do anything.

2 REPLIES 2
Super User I
Super User I

Re: Server Error - PleskUtilException - web down - can not login to ftp

Hello @redcodeyz and thank you for reaching out to the GoDaddy community. 

 

Is the somesite.com not listed in the vhosts?


Very Respectfully,

Drew Davis
Navy Veteran and Entrepreneur | GoDaddy Pro user | "Proud to be serving others!"

*** Please note that I offer free advice on this forum. Please feel free to give me KUDOS on this topic/discussion; mark my comment as ACCEPTED SOLUTION if you believe I've helped solved your issue. Thanks! ***

Re: Server Error - PleskUtilException - web down - can not login to ftp

Hi