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Redirect not working- Getting stuck on security message and GoDaddy support refuses to help.

Looking for help: I have my old domain, www.happyrebelbox.com redirecting to my new website, www.happyrebel.com and am having frequent issues with HRB getting stuck on a security warning page instead of forwarding to HR.com. This is costing me business on an hourly basis because people are bouncing from my site instead of pushing through. 

 

Here's what I've done: 1. Confirmed the SSL certificate is active for both sites, 2. Called GoDaddy support 4 separate times to beg for their help (they continue to tell me: I'm wrong, this isn't happening, they can't help, etc. Just generically completely unhelpful). my next step is to move hosting but before I do that I'd like to see if there's some issue I haven't uncovered. 

 

Possible issue, according to my SSL certificate checker is that there is a Hostname Mismatch in Certificate Names. 

1 ACCEPTED SOLUTION

Accepted Solutions
Super User I Super User I
Super User I
Solution

Re: Redirect not working- Getting stuck on security message and GoDaddy support refuses to help.

The free forwarding service is not compatible with SSL.  You can add the domain to a hosting account then set up the SSL and redirect on that end.

https://help.shopify.com/en/manual/domains/add-a-domain/using-existing-domains/connecting-domains

https://help.shopify.com/en/manual/domains/managing-domains#set-your-primary-domain

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2 REPLIES 2
Super User I Super User I
Super User I
Solution

Re: Redirect not working- Getting stuck on security message and GoDaddy support refuses to help.

The free forwarding service is not compatible with SSL.  You can add the domain to a hosting account then set up the SSL and redirect on that end.

https://help.shopify.com/en/manual/domains/add-a-domain/using-existing-domains/connecting-domains

https://help.shopify.com/en/manual/domains/managing-domains#set-your-primary-domain

View solution in original post

Re: Redirect not working- Getting stuck on security message and GoDaddy support refuses to help.

Thank you!