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Secure Site Seal Shows Garbage instead of (R) Symbol

I recently added a GoDaddy hosted SSL certificate to my site (which works fine). I added the site seal to my page, and it shows garbage next to the seal instead of the (R) symbol it is supposed to have. As this is being output by GoDaddy, I don't have any control over it, and it looks bad. Any help?

10 REPLIES 10
Super User I Super User I
Super User I

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

Depending on how your website is coded any added code may not altar 100% correctly @TenebrousNight. You will specifically find that the (R) ® symbol you refer to is handled differently depending on the code base.

® ® ®

You can of course manipulate the code and make it so that it displays currently on your website. I would only caution you to not change too much? If you get lost come back, I'm sure somebody can assist. I hope that helps?

 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

Okay, that brings up a new question... what code? Is there something I can modify?

 

I've found that the problem is that the ® symbol is part of the graphic of the seal, rendered on a transparent background and antialiased. I have  a dark theme with a gray header and footer, so it looks like garbage. It only looks good over really light gray or white.

Super User I Super User I
Super User I

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

You can find the Website Security Trust Seal code and the Find my site seal code code instructions in the GoDaddy Help documentation @TenebrousNight. You can change the calls or the code as needed. Generally changing the color of the text is something you can do. 

 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

Thanks for tour response. The linked documentation is either outdated or for something else. None of the pages look anything like what the docs suggest. I guess there is a difference between a "trusted seal" and a "site seal" or some such. Under "My Products→SSL Certificates→Manage", I can find the "code" that I am already using, but it's a call to an external script that I have no control over or access to modify. This is what is there (I removed the seal id because the string was truncated when viewed):

<span id="siteseal"><script async type="text/javascript" src="https://seal.godaddy.com/getSeal?sealID=..."></script></span>

For now I just changed the background of the footer bar where the seal is to something near white so it looks better. I may just decide to eliminate the seal entirely.

Super User I Super User I
Super User I

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

You can absolutely include your own code in the span after the id="siteseal" code @TenebrousNight  Including code after the existing code (before the > ) will override any of the siteseal code. If you wanted to for instance add style="color:blue" you could. Does that make sense? 

 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

It's not the HTML code I need to change, but rather I need the actual "verification" code that GoDaddy runs. As the ® symbol is part of the actual graphic, the image needs to be altered, but an altered local image would not have the functionality of the official site seal... What I need to be able to do is hyperlink the modified image with the corrected coloring to the GoDaddy verification script, so the modified seal will still have the same functionality. Anyway, I doubt it's possible. Godaddy should either put the ® symbol on the actual seal or allow specifying a background color value or just make the background where the symbol is white instead of transparent, so it doesn't look like garbage on a dark background.

 

Anyway, thanks again.

 

In case you're interested, you can see the result of what I did had to do... Scroll the page down to the footer. URL removed

Super User I Super User I
Super User I

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

So you are talking about the quality of the image as it appears @TenebrousNight? I apologize,  I misunderstood. Of course you cannot change the display images if you are using the GoDaddy provided code. You can create your own custom code that displays your security seal just as the GoDaddy code does. I think there is an option for a light and dark seal as well? 

siteseal_gd_3_h_d_m

 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

Yes, there is a light and dark seal, but in both cases, the ® symbol is outside the seal. I would just do the seal myself, but clicking on the seal runs a GoDaddy script that displays a verification as "proof" of security. Without that, the seal is worthless.

 

Anyway, thanks.  I'll figure something out.

Super User I Super User I
Super User I

Re: Secure Site Seal Shows Garbage instead of (R) Symbol

Right, this is where the custom code comes in @TenebrousNight. A Site Seal like this one might work better for you? godaddy-en-ssl.png

You can use a combination of what you have and custom code to display this on your footer and have the same function. The code would look something like:

<a href="https://seal.godaddy.com/getSeal?sealID=xxxxxxx.....">
<img src="https://yourdomain.com/directory/2019/02/godaddy-en-ssl.png"></a>

Where you keep the image you want to use in your own directory. Of course you can add the image width you would like and any other styling options for both the image and link. Some people want their site seal to mix in with the design, some people want it to stand out. All you do is find what is right for you. Perhaps I am imagining it but there once was a place where various seals could be found?

 

If you go the custom route please make sure that your image is on a secured domain and directory. Nothing worse than a site seal image causing a security error?

 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Solution

Re: Secure Site Seal Shows Garbage instead of (R) Symbol/?isc=gdcommment

Yeah, you would think something like that would be possible, but the actual
link is produced somewhere in their javascript code, so it doesn't do
anything if you try to link to the script...

But that gave me an idea that helped me solve the problem! Attempting to
load the script directly (ie, copy and paste as url) does nothing in the
browser, but view page source displayed the actual javascript code. I don't
like the flash stuff for loading the image, but the actual verifySeal()
function is exactly what I needed! And there's no external javascript code
to slow down the page load!

Problem solved. Thanks @rd. I would have given up if you hadn't kept making
suggestions.