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Installation failed: 500 Internal Server Error

Hi,

 

We have a fresh Wordpress Install with no plugins, themes, etc. The only thing we'd done since setting up the hosting is the install Wordpress and tried to download the Elementor plugin.

 

Every time we try it we get the Installation failed: 500 Internal Server Error. The PHP log is below. I've contacted Elementor and Godaddy support but they have not been able to resolve the problem.

 

Can anyone see what the issue is?


Thanks

 

[05-Aug-2020 07:19:07 UTC] PHP Warning: array_keys() expects parameter 1 to be array, bool given in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-upgrader.php on line 532
[05-Aug-2020 07:19:17 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/elementor.2.9.14-zWbq7o/elementor/assets/lib/font-awesome/webfonts/fa-brands-400.svg): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:17 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:17 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:17 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/elementor.2.9.14-zWbq7o/elementor/assets/lib/font-awesome/webfonts/fa-brands-400.svg): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:17 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:42 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/it_IT-C5cKuY/admin-it_IT.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:42 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:42 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:42 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/it_IT-C5cKuY/admin-it_IT.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:42 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:44 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ko_KR-fxPoAp/admin-ko_KR.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:44 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:44 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:44 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ko_KR-fxPoAp/admin-ko_KR.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:44 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:46 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ja-8K2fjl/admin-ja.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:46 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:46 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:46 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ja-8K2fjl/admin-ja.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:46 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:48 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nb_NO-guUMPg/admin-nb_NO.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:48 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:48 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:48 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nb_NO-guUMPg/admin-nb_NO.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:48 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:50 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ko_KR-HtkHBY/ko_KR-1a0cd6a7128913b15c1a10dd68951869.json): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:50 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:50 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:50 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/ko_KR-HtkHBY/ko_KR-1a0cd6a7128913b15c1a10dd68951869.json): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:50 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:55 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nb_NO-Q0Nlrt/admin-nb_NO.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:55 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:55 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:55 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nb_NO-Q0Nlrt/admin-nb_NO.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:55 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:59 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nl_NL-mQJHB6/admin-network-nl_NL.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:59 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:59 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:19:59 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/nl_NL-mQJHB6/admin-network-nl_NL.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:19:59 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:20:01 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/pt_PT-3n8Q4Y/admin-network-pt_PT.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:20:01 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:20:01 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 07:20:01 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/pt_PT-3n8Q4Y/admin-network-pt_PT.mo): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 07:20:01 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 08:03:13 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/elementor.2.9.14-sTpH3j/elementor/assets/lib/font-awesome/webfonts/fa-brands-400.eot): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 08:03:13 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 08:03:13 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168
[05-Aug-2020 08:03:13 UTC] PHP Warning: copy(G:/PleskVhosts/henandlew.com/httpdocs/wp-content/upgrade/elementor.2.9.14-sTpH3j/elementor/assets/lib/font-awesome/webfonts/fa-brands-400.eot): failed to open stream: No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 281
[05-Aug-2020 08:03:13 UTC] PHP Warning: chmod(): No such file or directory in G:\PleskVhosts\henandlew.com\httpdocs\wp-admin\includes\class-wp-filesystem-direct.php on line 168

1 ACCEPTED SOLUTION
Super User IV

@rob51852 

 

So i'm guessing based on the path in your error logs that you are on a Windows based server running Plesk. As a WordPress user / developer - while WordPress can run on Windows it is not recommend to run on windows.

 

Ok that being said - pretty much all of your errors have No such file or directory in.... this suggests that the core WordPress files are not actually on the server OR there is a permissions issue on folder. 

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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1 REPLY 1
Super User IV

@rob51852 

 

So i'm guessing based on the path in your error logs that you are on a Windows based server running Plesk. As a WordPress user / developer - while WordPress can run on Windows it is not recommend to run on windows.

 

Ok that being said - pretty much all of your errors have No such file or directory in.... this suggests that the core WordPress files are not actually on the server OR there is a permissions issue on folder. 

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post