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Ninjaforms contact form on Wordpress site not sending email notification

I have a Ninja Forms contact form on my Go Daddy hosted Wordpress site.  I'm testing it and receiving notifications in the form Submissions but no emails are coming through.

Help please?

9 REPLIES 9
Super User II Super User II
Super User II

Re: Ninjaforms contact form on Wordpress site not sending email notification

@BlueChula

 

Two things to check....

 

Settings > General: make sure you have an email address there that is the same as your website domain.  Same goes for the designated email address in Ninja forms.  Needs to be an address from your domain.

 

If that doesn't resolve the issue, try a plugin such as: WP Mail SMTP.

 

HTH! 😉

Judith
"Many of life's failures are people who did not realize how close they were to success when they gave up." ~Thomas Edison

Re: Ninjaforms contact form on Wordpress site not sending email notification

Thanks.  That didn't work.  I've tried the plug in but I get this message saying 

 

Your host may have installed a firewall

You may have incorrectly tried to use SSL over port 587.  Check your encryption and port settings

 

So am a bit stuck...

 

 

Super User II Super User II
Super User II

Re: Ninjaforms contact form on Wordpress site not sending email notification

@BlueChula

 

Now that you've eliminated these two potential causes you then have to contact GoDaddy support to run that by them -- including relaying the error message you are receiving to get their help and/or suggestions. 😞

Judith
"Many of life's failures are people who did not realize how close they were to success when they gave up." ~Thomas Edison

Re: Ninjaforms contact form on Wordpress site not sending email notification

Tried that - apparently the server can send emails...

I can send test emails from MailBank using php, but I'm still not getting submissions/emails from the Ninja Forms contact form.  They come into submissions but not to my email

 

Stumped

Re: Ninjaforms contact form on Wordpress site not sending email notification

Look in your spam folder.   For some reason mine were getting sent to my spam folder in the hosted email because of the way Wordpress sends them out.   This was with the email essentials plan.  

Re: Ninjaforms contact form on Wordpress site not sending email notification

Test emails from MailBank using php are indeed going in Junk, but mail from the contact form isn't going anywhere.  

 

I might give up on Ninja Forms and just put in a Mailto: see if that works...

Re: Ninjaforms contact form on Wordpress site not sending email notification

Definitely odd.   The default install worked fine for me without really changing anything.  are you using Godaddy's hosted email or another service for email?   I didn't even really have to edit the actions on the form as it defaults to send it to the admin account.   

Re: Ninjaforms contact form on Wordpress site not sending email notification

Office 365 email through Go Daddy managed Wordpress

So it seems I can't get an SMTP port no...

Re: Ninjaforms contact form on Wordpress site not sending email notification

Odd.  exact same setup as me.