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Can't find my expired hosting package to renew

I have been renew my domain informerpp.com, on 1 march 2019, but probably the hosting plan is expired. In my product, the domain informerpp.com its not on my list. I want to renew my expired hosting package, but I cannot seem to find it in My Products. Please for help. Can i backup the whole website?

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Super User III
Super User III
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Re: Can't find my expired hosting package to renew

@Informerpp 

 

If the hosting package is no longer in your My Products section, that means it has been removed. They typically have an emergency recovery backup they hold for about 30 days. You will have to repurchase the hosting package and request a hosting restore, which comes with an additional fee. To do this, you need to contact phone support and talk to the Hosting department.



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