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We Can't Access Your Account.

i transferred a domain between Godaddy Accounts. when i setup the host it gives me error message after loading for a while says

"We Can't Access Your Account.

If this issue continues, please contact our support at 480-505-8877."

i contacted the chat support and they said i have to delete all DNS A records. i did and am still getting same error. am not making an international call to get my issue solved.

2 REPLIES 2
Community Manager
Community Manager

Re: We Can't Access Your Account.

Hi @TajCooling. Thanks for being part of GoDaddy Community! I haven't seen this error before. Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, I'd recommend adding screenshots of what you're seeing and maybe the domain you're trying to host. That may help others in the community offer further suggestions on how you can move forward. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
Solution

Re: We Can't Access Your Account.

thanx Jessew

issue solved.

after contacting support again they found that the domain is still linked with the old host.

i contacted the previous domain owner and asked him to reset the host linked that was used with the domain.