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Why email is taking too long to be delivered

Am testing my website password recovery module and i noticed that outlook email is taking so long to deliver an email.This is a bad idea since user will take it as system failure. User wont wait for 3-4 hours to recover an account.Whats happening? i thought email was instant thing...i even thought may be outlook have problem or may be my hosting plan (Delux) with a single cpu is not strong to act so fast. What could be the cause? Somebody help me. am using php mail function