cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution
Highlighted

cPanel Ip address changed, please log in again. and cookie session invalid

Hi, I have been trying to log in my hosting account for more than an hour. It always say ip address changed please log in again and ill try again and it will do the same. Sometimes it will let me in but whenever i click file manager it will ask me to log in again and it will do the same. I really need to log in. This is kinda frustrating

4 REPLIES 4

Re: cPanel Ip address changed, please log in again. and cookie session invalid

I have the same problem

Re: cPanel Ip address changed, please log in again. and cookie session invalid

I am facing the same issue. Cant login to webmail either from phones or other computers. the solutions team suggested this:

http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=820

 

Not being an IT guy, i cant even understand how to implement this at all... only thing i do understand is that i should be able to login to the webmail from any system.

No problems with the cookie system though.

Re: cPanel Ip address changed, please log in again. and cookie session invalid

They say the reason is either dynemic IP on the systems or ISP...

Employee
Employee
Solution

Re: cPanel Ip address changed, please log in again. and cookie session invalid

This issue typically occurs when trying to login to your cPanel through a proxy or an Internet Service Provider with a dynamic IP Address that is changing very quickly, due to the strict validation we have in place for security. Here are some items that will help to resolve the issue:

  • Do not use a Internet Service Provider Proxy Service to access your cPanel.
  • Use https://yourdomain.com/cpanel or https://admin.yourdomain.com if using a cdn/firewall on your domain name) to login to your cPanel.
  • Ensure that your browser is set up to accept cookies for the cPanel you are trying to access.
  • Ensure that you do not have any browser extensions that are blocking cookies. 
  • Ensure that you do not have any browser extensions that are acting as a proxy service.
JessicaP