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can't get to public_html with ftp with Deluxe cPanel Hosting

I've just upgraded to deluxe,,, now I can't get my FTP to access

the public_html folder. I can point to the IP address and setup a new public_html folder but it loads and doesn't appear. I can point to the www.longbayboats.com

but it doesn't show any public_html

do I need to add the home etc info... i tried but that didn't work, I'm confused

longbayboats.com

9 REPLIES 9
Helper V
Helper V

Re: can't get to public_html with ftp

@longbay,

 

Are you using Managed WordPress or cPanel Hosting?...

What is the Error Message that your getting when you FTP to your account...

Looking forward to hear from you...

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA

Re: can't get to public_html with ftp

 cPanel Hosting

no error message, it shows the files are there, but the website won't display

longbay1.PNGlongbay2.PNGlongbay3.PNGlongbay4.PNG

Helper V
Helper V

Re: can't get to public_html with ftp

@longbay,

 

The attached images are not displaying, anyway...

When you go into File Manager, you're able to see your files is that correct...

Currently your website is rendering home.html...

Are you building a WordPress website?, or something else...

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA

Re: can't get to public_html with ftp

I'm just trying to get my website working, it was working on economy

my ftp client says the files are going into the folder public_html

but when I go to the cpanel they don't show up

does godaddy have a support email?

Re: can't get to public_html with ftp

I can upload files thru cpanel but only one file at a time

it would take me forever to reload my website

Helper V
Helper V
Solution

Re: can't get to public_html with ftp

@longbay,

 

GoDaddy currently has phone support and chat support...

I think you can create an archive of your files, and then upload to public_html...

After uploading the archive, just unarchive the file...

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA
Highlighted
Solution

Re: can't get to public_html with ftp

thank you very much

that did it.......

Re: can't get to public_html with ftp

do you have a number for support or how to chat to support

Helper V
Helper V

Re: can't get to public_html with ftp

@longbay,

 

To chat with GoDaddy support, just look for Chat Online button on godaddy.com...

 

https://sales.liveperson.net/hc/51516811/?cmd=file&file=visitorWantsToChat&site=51516811&LEAppKey=f9...

 

English

+1 480 505 8877
24/7 Support

 

Español
+1 480 463 8300
24/7 Atención al cliente

 

Note:-

Always try to use godaddy.com chat online button, instead of liveperson.net...

 

Thank you

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA