Hi @cfmdesigns. My first guess would be that maybe your email address is not set up on the email plan that has the 1GB of storage. There are sometimes more email credits in an account that have other storage limits. If that's the case, then you may be able to move the address to the right plan using the steps here. Hope that helps. If not, feel free to provide more information. Others in the community may be able to provide you with additional suggestions.