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Microsoft 365 from GoDaddy Help

Access and release quarantined emails using Advanced Email Security

With the Advanced Email Security add-on, users and admins can search for and release quarantined emails.

  1. Sign in to Advanced Email Security.
  2. Required: If you see a white header at the top of your Advanced Email Security dashboard, this feature is available for your account.
    dashboard banner
  3. Select Log Search.
    Log Search under Tools
  4. Select Specific User, and then select the email address that has quarantined messages.
    Specific User at the top of the page
  5. Select if the email was outbound or inbound from Type and then choose the Date range for when the email was sent or received.
  6. For Status, select Quarantined.
  7. Select Search. This returns a list of quarantined messages for that user within the filters you specified.
  8. Select the checkbox to the left of the message that you want to release from quarantine.
  9. From Actions, choose how you want to handle the message:
    • Release from Quarantine: Release the message to be delivered.
    • Release and Approve: Release the message and identify the sender as safe.
    • Report as false positive: Identify email activity that shouldn't be filtered as spam.
    • Report as false negative: Identify a message as spam that was incorrectly seen as a regular email.
    • Note: Reporting a message as false positive or false negative will only apply to that particular message.

  10. Select Apply.

It can take up to 24 hours for an email released from quarantine to appear in the user's inbox.

Note: If an error occurs, wait 5 minutes and try again.

Related step

  • To change who can release quarantined emails, edit your spam settings.

More info