Hosted Exchange Help

Activating Your BlackBerry Enterprise Server with Hosted Exchange Email

After adding your BlackBerry® to your Hosted Exchange Email account, you need to activate the Enterprise server to add the Hosted Exchange Email account to your BlackBerry.

Locating the Enterprise Activation Icon

Depending on the BlackBerry® Smartphone Software version running on your BlackBerry, and whether your BlackBerry smartphone has been activated in the past, there are multiple ways to access the Enterprise Activation screen:

If you need help determining your BlackBerry Smartphone Software version, see Determining your BlackBerry Smartphone Software Version.

From the Home screen

The Enterprise Activation icon (BlackBerry Device Software 4.0 or later)
If you have BlackBerry Smartphone Software 4.0 or later and the Enterprise Activation icon is visible on your Home screen, click the icon. This will take you directly to the Enterprise Activation screen.

The Setup Wizard icon (BlackBerry Device Software 4.2 or later)
If you have BlackBerry Smartphone Software 4.2 or later and the Setup Wizard icon is visible on your Home screen:

  1. On the Home screen, click Setup Wizard.
  2. Click Email Setup.
  3. Select the I want to use a work email account with a BlackBerry® Enterprise Server option and click Next.
  4. Select the Yes option and click Next.

If this is the first time running the Setup Wizard on your BlackBerry smartphone, you may be required to enter additional information.

From the Options menu

The Options menu (BlackBerry Device Software 4.0)
If you have BlackBerry Smartphone Software 4.0 and the Enterprise Activation icon is not visible on your Home screen:

  1. On the Home screen, click Options.
  2. Click Enterprise Activation.

The Advanced Options menu (BlackBerry Device Software 4.1 or later)
If you have BlackBerry Smartphone Software 4.1 or later, and neither the Enterprise Activation icon nor the Setup Wizard icon is visible on your Home screen:

  1. On the Home screen, click Options.
  2. Click Advanced Options.
  3. Click Enterprise Activation.

Activating Your Enterprise Server

  1. On the Enterprise Activation screen, enter your Hosted Email Address and Password

    The activation password is sent in an email message from the BlackBerry Enterprise Server during provisioning.

  2. Open the Menu on the Enterprise Activation screen and select Activate.

Now your phone and the Enterprise Server synchronize.

Determining your BlackBerry Smartphone Software Version

To determine which version of the BlackBerry Smartphone Software is running on your BlackBerry smartphone, complete the following steps:

  1. On the Home screen, click Options.
  2. Click About.

The third line of text indicates the BlackBerry Smartphone Software version. In the following example, the BlackBerry Smartphone Software version is 4.1. [ v4.1.0.377 (Platform 2.0.0.152) ]

As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.


Was This Article Helpful?
Thank You For Your Feedback
Glad we helped! Anything more we can do for you?
Sorry about that. How can we be more helpful?