Create a shared mailbox
Shared mailboxes allow a group of people to read and send messages from a common email address. For example, let’s say you created a shared mailbox called firstname.lastname@example.org for your business. If a customer sends an email to email@example.com, any employees who have access to that mailbox will receive and can respond to the message.
- Sign in to the Exchange admin center. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
- Under Recipients, select Mailboxes.
- Select Add a shared mailbox. The Add a shared mailbox window will open on the rightmost side.
- Enter a Display Name, which will be the name of your shared mailbox. This is what recipients will see when they get email from this address.
- Enter an Email address for the shared mailbox. This will be the name of the address before the @.
- Select your domain name from the list.
- (Optional) Enter an Alias for your shared mailbox.
- Select Create. Your shared mailbox will be saved. You’ll see a success message when the shared mailbox is created. It might take a few minutes before you can add members.
- Under Next steps, select Add users to this mailbox.
- Under Manage shared mailbox members, select Add members.
- Select the users that you want to have access to the shared mailbox, and then Save.
- To confirm that you want to add delegate permissions for these mailboxes, select Confirm.
You’ll see a success message when the selected users have been added to the mailbox. It might take 60 minutes for your changes to show in Outlook and Outlook on the web.
- After you're added as a user, you can access a shared mailbox.
- Sign in to the shared mailbox using your email client or webmail.
- What is a shared mailbox?
- Compare forwarding, aliases, distribution groups, and shared mailboxes
- Watch other videos in the How-To series for setting up email.
- Get additional help from Microsoft on opening and accessing a shared mailbox.