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Microsoft 365 from GoDaddy Help

Create a shared mailbox

Shared mailboxes allow a group of people to read and send messages from a common email address. For example, let’s say you created a shared mailbox called info@coolexample.com for your business. If a customer sends an email to info@coolexample.com, any employees who have access to that mailbox will receive and can respond to the message.


Required: You need admin permissions to create a shared mailbox. For more info, see admin roles from Microsoft.
  1. Sign in to the Exchange admin center. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
    Required: If you aren’t using the new Exchange admin center (EAC), you must access it before continuing. To go to the new EAC, select Try it now in the banner at the top of the page.
    select try it now
  2. Under Recipients, select Mailboxes.
    recipients section expanded with mailboxes highlighted
  3. Select Add a shared mailbox. The Add a shared mailbox window will open on the rightmost side.
    add a shared mailbox highlighted
  4. Enter a Display Name, which will be the name of your shared mailbox. This is what recipients will see when they get email from this address.
    display name, email address, domain, and alias fields
  5. Enter an Email address for the shared mailbox. This will be the name of the address before the @.

    Example: You might use contact@ for general inquiries or sales@ for your sales team.

  6. Select your domain name from the list.
  7. (Optional) Enter an Alias for your shared mailbox.
  8. Select Create. Your shared mailbox will be saved. You’ll see a success message when the shared mailbox is created. It might take a few minutes before you can add members.
    success message
  9. Under Next steps, select Add users to this mailbox.
    add users to this mailbox highlighted
  10. Under Manage shared mailbox members, select Add members.
    add members highlighted
  11. Select the users that you want to have access to the shared mailbox, and then Save.
  12. To confirm that you want to add delegate permissions for these mailboxes, select Confirm.

You’ll see a success message when the selected users have been added to the mailbox. It might take 60 minutes for your changes to show in Outlook and Outlook on the web.

Related steps

More info