Having trouble signing in to Microsoft 365?
If you can't sign in to your Microsoft 365 email account, try these solutions.
| If | Do this |
|---|---|
| You're unable to sign in using your email address and password. |
Sign in to your Microsoft 365 email in your web browser or from the
Email & Office Dashboard. If you can sign in online but not on your email client (like Gmail or Apple Mail), make sure your email account is set up using these steps. |
| You're the administrator of a Microsoft 365 account and you or one of your users has lost or forgotten the email password. | Try one of the following: |
| You're an email user (not the GoDaddy account owner) and you've lost or forgotten your email password. | Send yourself a password reset email. |
| You set up multi-factor authentication (MFA) but can't access your method. | Reset your MFA method. |
| You can successfully sign in online but are having trouble with Outlook for Windows. | Clear the Windows Credential Manager. |
| You can successfully sign in online but are having trouble with Outlook for Mac. | Try one of these solutions. |
| You have a Business Professional plan or greater and can’t sign in to Outlook for Windows or Mac. | Verify Outlook is set up correctly. |
More info
- Change my GoDaddy account password
- Troubleshoot other common issues with Microsoft 365 email.
