Having trouble signing in to Microsoft 365?
If you can't sign in to your Microsoft 365 email account, try these solutions.
| If | Do this |
|---|---|
| You're unable to sign in using your email address and password. | Follow these steps to
sign in to your email online. You can also sign in to your email from the Email & Office Dashboard. If you can sign in online but not on your email client (like Gmail or Mac Mail), make sure your email account is set up using these steps. |
| You're the administrator of a Microsoft 365 account and you or one of your users have lost or forgotten the email password. | Try one of the following: |
| You're an email user (not the admin) and you've lost or forgotten your email password. | Send yourself a password reset email |
| You can successfully sign in online but are having trouble with Outlook for Windows. | Clear the Windows Credential Manager |
| You can successfully sign in online but are having trouble with Outlook for Mac. | Try one of these solutions |
| You have a Business Professional plan or greater and can’t sign in to Outlook for Windows or Mac. | Check your account |
