Statement of Support – Reseller Hosting

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported:

  • Purchasing or renewing Reseller Hosting
  • Explaining our Reseller Hosting features and benefits
  • Provisioning your Reseller Hosting and WHMCS Accounts
  • Making your domain work with Reseller Hosting
  • Using our Hosting Control panels
  • Providing basic settings for your FTP client
  • Explaining how to upload files to your website
  • Backing up a database or website
  • Providing the steps to migrate your hosting
  • Installing integrated SSL on primary domain only
  • Creating email accounts
  • Providing basic settings for your email client
  • Make best effort to identify website performance issues and identify platform related performance issues1

Not Supported:

  • WHM/WHMCS control panel and any other plugins & add-ons
  • Any client, script, application or content installed by Customer
  • Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog
  • Installing third-party SSL certificates
  • Installing a GoDaddy SSL certificate on GoDaddy for add-on domains2
  • Configuring your website’s SEO settings
  • Helping with any root-level server customizations
  • Training about using the Internet3
  • Creating custom DNS zone files
  • Troubleshooting any third-party services
  • Helping with any root-level server customizations
  • Configuring your email client
  • Configuring your FTP client
  • Troubleshooting third-party domain registrations
  • Troubleshooting hacks due to customer-controlled vectors
  • Checking for cross-browser compatibility
  1. Identifying root cause of website performance issues - We will ensure that email, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.
  2. There's an Expert Service for that.
  3. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy.

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