|  Home
Help

Linux Hosting (cPanel) Help

Why am I signed up for Real User Metrics?

Our goal at GoDaddy is to provide our customers with high performing products. One of the ways we do this is through the use of Real User Metrics(RUM). RUM allows us to identify internal bottlenecks and optimization opportunities by inserting a small snippet of javascript code into customer websites.

The snippet of javascript code allows us to measure and track the performance of your website, and collects information such as connection time and page load time. We don't collect any user information with RUM. The data we collect allows us to improve our systems, optimize DNS resolution, improve network routing and server configurations.

Am I opted-in by default?

Customers located in the US and using cPanel Shared Hosting or cPanel Business hosting are opted-in to provide RUM data. RUM data is gathered via a small javascript snippet that we insert into your website. Most customers won't experience issues when opted-in to RUM, but the javascript used may cause issues including slower site performance, or a broken/inoperable website.

If you're using Google's AMP(Accelerated Mobile Pages Project), you have pages ending with multiple ending tags, or your site performance is slower, you may want to opt-out of RUM.

Opting out of RUM

  1. Access your cPanel hosting account by going to myh.godaddy.com, logging in, and clicking on the hosting account that you want to opt out of RUM.
  2. Click the ... button, and then Help us.
    Help us
  3. Click Opt out.
    Opt Out

The javascript snippet is removed from your website immediately after you opt out.

More info


Was This Article Helpful?
Thanks for your feedback. To speak with a customer service representative, please use the support phone number or chat option above.
Glad we helped! Anything more we can do for you?
Sorry about that. Tell us what was confusing or why the solution didn’t solve your problem.